Return policy

At HBQMJX, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Eligibility

To be eligible for a return, the item must be in its original, unworn condition, with all tags attached and in the original packaging. Returns must be initiated within 30 days from the date you received your item.

2. Non-Returnable Items

For health and safety reasons, the following items are final sale and cannot be returned:

Any item marked as "Final Sale" on your receipt or the product page.

Items that have been worn, washed, or altered.

Items without their original tags.

3. How to Initiate a Return

Please follow these steps to return an item:

Contact Us: Email us at info@hbqmjx.com with your order number and the items you wish to return.

Receive Instructions: Our customer service team will provide you with a Return Authorization Number and detailed instructions on where to send your package.

Ship Your Return: Pack the item securely, include the original packing slip or a copy of your order confirmation, and clearly write the Return Authorization Number on the outside of the package. We recommend using a trackable shipping service.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of business days.

Deductions: Please note that the original shipping costs are non-refundable. For returns that are not due to our error, return shipping fees are the responsibility of the customer and may be deducted from your refund.

5. Exchanges

We currently do not offer direct exchanges. The fastest way to get a different item is to return the original item for a refund and place a new order on our website.

6. Damaged or Incorrect Items

We take great care in preparing your order. If you receive a damaged, defective, or incorrect item, please contact us immediately at info@hbqmjx.com with your order number and photos of the product and/or packaging. We will gladly arrange a replacement or a full refund, including shipping costs.

7. Sale Items

Only regular-priced items may be returned. Items purchased on sale or at a discount are considered final sale.

8. Questions

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: info@hbqmjx.com
Address: HBQMJX, 1125 E Dupont Rd, Ste G, Fort Wayne, IN 46825
Phone: +1 701-516-8317